About This Job
The Role
The Sales Manager is responsible for leading and developing the Sales Team while actively contributing to revenue generation through direct sales activity.
This role combines people management, sales performance ownership, and business development, ensuring the team remains accountable, productive, and aligned with Eyetech's growth objectives.
The Sales Manager reports to the Head of Sales and is accountable for both team performance and individual sales output.
About Eyetech Ltd
At Eyetech, we help SME owners across Malta take technology off their worry list, so they can focus on running the business they set out to build — and protect the people and livelihoods that depend on it. We work with businesses who are ready to move on from reactive, firefighting IT, and we give them the structure, security, and expert guidance to get there — and stay there.
Established in 2002, our aim has never changed: to be the kind of IT partner businesses keep for decades, not years. Many of our clients have been with us for well over ten.
We believe deeply in four values:
- Standing by our team and our clients, always
- Adapting to change without hesitation
- Acting decisively when it matters
- Never settling — always striving to improve
If these values resonate with you, and you're driven by keeping businesses secure, efficient, and free to grow, this role may be the right next step in your career.
Duties & Responsibilities
Team Management & Leadership
- Lead, manage, and develop the Sales Team, ensuring clear direction, accountability, and performance standards
- Set individual targets and KPIs, monitor performance, and address underperformance proactively
- Coach and support team members in closing deals, managing pipelines, and client communication
- Foster a high-performance culture with strong ownership and accountability
- Act as the primary escalation point for team-related challenges and client issues
Sales Performance & Individual Contribution
- Own and deliver an individual sales quota alongside team targets
- Actively generate new leads through networking, partnerships, referrals, and outbound activity
- Manage a personal pipeline, ensuring opportunities are progressed and closed
- Lead by example in client engagement, negotiation, and deal closing
- Personally handle high-value or strategic opportunities
Business Development & Lead Generation
- Drive new business development initiatives across key sectors
- Identify and develop partnerships, referral channels, and strategic opportunities
- Ensure consistent pipeline generation across the team
- Work closely with marketing to support campaigns and lead flow
Sales Operations & Pipeline Oversight
- Oversee the full sales pipeline, ensuring accuracy, visibility, and movement across all opportunities
- Ensure all quotes, opportunities, and activities are properly documented in ConnectWise
- Review quotations for accuracy and compliance with Eyetech standards
- Ensure timely follow-ups and progression of all sales opportunities
- Oversee contract amendments and ensure agreements are properly documented and aligned with client expectations
Cross-Functional Collaboration
- Work closely with other teams to ensure smooth handovers and fulfilment
- Align sales commitments with operational capabilities
- Support continuous improvement of internal processes and collaboration between departments
Performance Monitoring & Reporting
- Track team and individual performance against KPIs and revenue targets
- Maintain accurate forecasting and pipeline reporting
- Identify gaps, risks, and opportunities within the sales funnel
- Drive improvements in conversion rates and sales cycle efficiency
Experience & Qualifications
- Proven experience in a sales management or senior sales role
- Demonstrated success in both leading teams and personally closing deals
- Strong background in B2B sales (IT services or technical environment preferred)
- Experience with CRM/PSA systems
- Strong commercial acumen and negotiation skills
Personal Skills
- Strong leadership presence with the ability to hold people accountable
- Highly driven, target-oriented, and commercially focused
- Excellent communication, influencing, and negotiation skills
- Proactive and hands-on approach to sales and problem-solving
- Ability to balance strategic thinking with day-to-day execution