Training Initiatives

Flexible Working Hours

Health Plan

Quarterly Team Building Events

Weekly Fresh Fruit at the Office

Company Phone Line (after probation)

Up to 10% Performance Bonus (after probation)

Work from Home (1 day per week after probation)

Company Incentive Plan

Employee Rewards

Eyetech Ltd

&lt;p&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Eyetech Ltd is seeking a client-focused Managed Systems Advisor to join our Managed Services team. This role is ideal for a mid to senior-level professional who enjoys building strong client relationships and taking ownership of their overall technology experience.&lt;/p&gt;
&lt;p&gt;You will act as the primary point of contact for assigned clients, ensuring their technology environments are effectively managed, risks are identified, improvements are recommended, and internal technical teams deliver the agreed outcomes. The role is focused on client success, technology alignment, and proactive service management rather than hands-on technical maintenance.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Eyetech Ltd&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Eyetech, we help SME owners across Malta take technology off their worry list, so they can focus on running the business they set out to build — and protect the people and livelihoods that depend on it. We work with businesses who are ready to move on from reactive, firefighting IT, and we give them the structure, security, and expert guidance to get there — and stay there.&lt;/p&gt;
&lt;p&gt;Established in 2002, our aim has never changed: to be the kind of IT partner businesses keep for decades, not years. Many of our clients have been with us for well over ten.&lt;/p&gt;
&lt;p&gt;We believe deeply in four values:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Standing by our team and our clients, always&lt;/li&gt;
&lt;li&gt;Adapting to change without hesitation&lt;/li&gt;
&lt;li&gt;Acting decisively when it matters&lt;/li&gt;
&lt;li&gt;Never settling — always striving to improve&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If these values resonate with you, and you&#039;re driven by keeping businesses secure, efficient, and free to grow, this role may be the right next step in your career.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build and maintain strong relationships with client stakeholders.&lt;/li&gt;
&lt;li&gt;Conduct regular reviews of client environments, identifying risks, opportunities, and improvement initiatives.&lt;/li&gt;
&lt;li&gt;Ensure technical maintenance, remediation, and project activities are completed by the appropriate internal teams.&lt;/li&gt;
&lt;li&gt;Coordinate with Service Support, Projects and Solutions teams to deliver a seamless client experience.&lt;/li&gt;
&lt;li&gt;Monitor client satisfaction and drive proactive engagement.&lt;/li&gt;
&lt;li&gt;Provide strategic guidance on security, infrastructure, cloud services, and technology roadmaps.&lt;/li&gt;
&lt;li&gt;Track and follow up on recommendations, open risks, and ongoing improvement plans.&lt;/li&gt;
&lt;li&gt;Maintain accurate client documentation, technology standards, and lifecycle information.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Required Skills &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience in Managed Services, Technical Account Management, Consulting, Customer Success, or a similar client-facing technology role.&lt;/li&gt;
&lt;li&gt;Broad understanding of Microsoft 365, cloud services, infrastructure, networking, and cybersecurity.&lt;/li&gt;
&lt;li&gt;Strong organisational and coordination skills.&lt;/li&gt;
&lt;li&gt;Ability to communicate technical concepts in business language.&lt;/li&gt;
&lt;li&gt;Experience managing multiple client relationships and priorities.&lt;/li&gt;
&lt;li&gt;Commercial awareness and ability to identify opportunities for technology improvement.&lt;/li&gt;
&lt;li&gt;Microsoft, ITIL, cybersecurity certifications are advantageous.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Client Ownership&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;You&#039;ll become the trusted technology advisor for a portfolio of clients, helping business owners make informed technology decisions that improve security, reduce risk, and support growth.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Working alongside our technical specialists, you&#039;ll take ownership of each client&#039;s technology journey, ensuring opportunities are identified, recommendations are implemented, and meaningful outcomes are delivered.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Success in this role is measured by client satisfaction, strategic improvements, risk reduction, and the long-term relationships you build, not simply by tickets closed or technical tasks completed.&lt;/em&gt;&lt;/p&gt;

English

Managed Systems Advisor

Visa Assistance

Bi-weekly Breakfasts at the Office

&lt;p&gt;&lt;strong&gt;The Role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sales Manager is responsible for leading and developing the Sales Team while actively contributing to revenue generation through direct sales activity.&lt;/p&gt;
&lt;p&gt;This role combines &lt;strong&gt;people management, sales performance ownership, and business development&lt;/strong&gt;, ensuring the team remains accountable, productive, and aligned with Eyetech&#039;s growth objectives.&lt;/p&gt;
&lt;p&gt;The Sales Manager reports to the Head of Sales and is accountable for both &lt;strong&gt;team performance and individual sales output&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Eyetech Ltd&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Eyetech, we help SME owners across Malta take technology off their worry list, so they can focus on running the business they set out to build — and protect the people and livelihoods that depend on it. We work with businesses who are ready to move on from reactive, firefighting IT, and we give them the structure, security, and expert guidance to get there — and stay there.&lt;/p&gt;
&lt;p&gt;Established in 2002, our aim has never changed: to be the kind of IT partner businesses keep for decades, not years. Many of our clients have been with us for well over ten.&lt;/p&gt;
&lt;p&gt;We believe deeply in four values:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Standing by our team and our clients, always&lt;/li&gt;
&lt;li&gt;Adapting to change without hesitation&lt;/li&gt;
&lt;li&gt;Acting decisively when it matters&lt;/li&gt;
&lt;li&gt;Never settling — always striving to improve&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;If these values resonate with you, and you&#039;re driven by keeping businesses secure, efficient, and free to grow, this role may be the right next step in your career.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Team Management &amp;amp; Leadership&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead, manage, and develop the Sales Team, ensuring clear direction, accountability, and performance standards&lt;/li&gt;
&lt;li&gt;Set individual targets and KPIs, monitor performance, and address underperformance proactively&lt;/li&gt;
&lt;li&gt;Coach and support team members in closing deals, managing pipelines, and client communication&lt;/li&gt;
&lt;li&gt;Foster a high-performance culture with strong ownership and accountability&lt;/li&gt;
&lt;li&gt;Act as the primary escalation point for team-related challenges and client issues&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Sales Performance &amp;amp; Individual Contribution&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own and deliver an individual sales quota alongside team targets&lt;/li&gt;
&lt;li&gt;Actively generate new leads through networking, partnerships, referrals, and outbound activity&lt;/li&gt;
&lt;li&gt;Manage a personal pipeline, ensuring opportunities are progressed and closed&lt;/li&gt;
&lt;li&gt;Lead by example in client engagement, negotiation, and deal closing&lt;/li&gt;
&lt;li&gt;Personally handle high-value or strategic opportunities&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Business Development &amp;amp; Lead Generation&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Drive new business development initiatives across key sectors&lt;/li&gt;
&lt;li&gt;Identify and develop partnerships, referral channels, and strategic opportunities&lt;/li&gt;
&lt;li&gt;Ensure consistent pipeline generation across the team&lt;/li&gt;
&lt;li&gt;Work closely with marketing to support campaigns and lead flow&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Sales Operations &amp;amp; Pipeline Oversight&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the full sales pipeline, ensuring accuracy, visibility, and movement across all opportunities&lt;/li&gt;
&lt;li&gt;Ensure all quotes, opportunities, and activities are properly documented in ConnectWise&lt;/li&gt;
&lt;li&gt;Review quotations for accuracy and compliance with Eyetech standards&lt;/li&gt;
&lt;li&gt;Ensure timely follow-ups and progression of all sales opportunities&lt;/li&gt;
&lt;li&gt;Oversee contract amendments and ensure agreements are properly documented and aligned with client expectations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Cross-Functional Collaboration&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work closely with other teams to ensure smooth handovers and fulfilment&lt;/li&gt;
&lt;li&gt;Align sales commitments with operational capabilities&lt;/li&gt;
&lt;li&gt;Support continuous improvement of internal processes and collaboration between departments&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Performance Monitoring &amp;amp; Reporting&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Track team and individual performance against KPIs and revenue targets&lt;/li&gt;
&lt;li&gt;Maintain accurate forecasting and pipeline reporting&lt;/li&gt;
&lt;li&gt;Identify gaps, risks, and opportunities within the sales funnel&lt;/li&gt;
&lt;li&gt;Drive improvements in conversion rates and sales cycle efficiency&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Experience &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proven experience in a sales management or senior sales role&lt;/li&gt;
&lt;li&gt;Demonstrated success in both &lt;strong&gt;leading teams and personally closing deals&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Strong background in B2B sales (IT services or technical environment preferred)&lt;/li&gt;
&lt;li&gt;Experience with CRM/PSA systems&lt;/li&gt;
&lt;li&gt;Strong commercial acumen and negotiation skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Personal Skills&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong leadership presence with the ability to hold people accountable&lt;/li&gt;
&lt;li&gt;Highly driven, target-oriented, and commercially focused&lt;/li&gt;
&lt;li&gt;Excellent communication, influencing, and negotiation skills&lt;/li&gt;
&lt;li&gt;Proactive and hands-on approach to sales and problem-solving&lt;/li&gt;
&lt;li&gt;Ability to balance strategic thinking with day-to-day execution&lt;/li&gt;
&lt;/ul&gt;

Sales Manager

&lt;p&gt;Eyetech Ltd is seeking motivated and enthusiastic &lt;strong&gt;Interns&lt;/strong&gt; to join our team and gain hands‑on experience in a fast‑paced technology and services environment. This internship is designed to provide practical exposure, professional development, and real contribution to day‑to‑day operations across various departments.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Interns will be supported through structured guidance, mentorship, and meaningful tasks that align with their academic background and career interests.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;Depending on the assigned department, the intern will:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support day‑to‑day operational and administrative tasks&lt;/li&gt;
&lt;li&gt;Assist team members with ongoing projects and assignments&lt;/li&gt;
&lt;li&gt;Perform basic data entry, documentation, and reporting tasks&lt;/li&gt;
&lt;li&gt;Help maintain internal records, files, and systems&lt;/li&gt;
&lt;li&gt;Participate in team meetings and contribute ideas where appropriate&lt;/li&gt;
&lt;li&gt;Assist with customer, supplier, or internal communications under supervision&lt;/li&gt;
&lt;li&gt;Learn and follow company policies, procedures, and information security requirements&lt;/li&gt;
&lt;li&gt;Carry out any other duties reasonably assigned to support business operations&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Learning &amp;amp; Development&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Gain practical experience in a professional working environment&lt;/li&gt;
&lt;li&gt;Develop technical, administrative, and interpersonal skills&lt;/li&gt;
&lt;li&gt;Learn how a managed services and technology company operates&lt;/li&gt;
&lt;li&gt;Receive mentoring and feedback from experienced professionals&lt;/li&gt;
&lt;li&gt;Build a strong foundation for future employment opportunities&lt;/li&gt;
&lt;/ul&gt;

Maltese

IT Apprenticeship

Company Uniform for Technical Staff

&lt;p&gt;&lt;strong&gt;&lt;em&gt;The System Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Duties &amp;amp; Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handling Service Requests, being Remote or Onsite, as required, in a professional and timely manner.&lt;/li&gt;
&lt;li&gt;Improve customer service, perception, and satisfaction.&lt;/li&gt;
&lt;li&gt;IT support relating to technical issues involving Microsoft&#039;s core business applications, as well as virtual environments built on Microsoft, VMware and so on.&lt;/li&gt;
&lt;li&gt;Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Microsoft 365, Azure and so on.&lt;/li&gt;
&lt;li&gt;Support disaster recovery solutions.&lt;/li&gt;
&lt;li&gt;Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.&lt;/li&gt;
&lt;li&gt;Remote access solution implementation and support: VPN, Terminal Services, and Citrix.&lt;/li&gt;
&lt;li&gt;System documentation and consulting services to include system reviews and recommendations.&lt;/li&gt;
&lt;li&gt;Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.&lt;/li&gt;
&lt;li&gt;Ability to work in a team and communicate effectively.&lt;/li&gt;
&lt;li&gt;Escalate service or project issues that cannot be completed within agreed service levels.&lt;/li&gt;
&lt;li&gt;Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.&lt;/li&gt;
&lt;li&gt;Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.&lt;/li&gt;
&lt;li&gt;Responsible for entering time and expenses in ConnectWise as they occur.&lt;/li&gt;
&lt;li&gt;Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.&lt;/li&gt;
&lt;li&gt;Work through project tickets and phases in ConnectWise as assigned by a Project Manager.&lt;/li&gt;
&lt;li&gt;Enter all work as service or project tickets in ConnectWise.&lt;/li&gt;
&lt;li&gt;Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Experience &amp;amp; Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Preferably has at least 1 year of relevant hands-on experience within a technical environment.&lt;/li&gt;
&lt;li&gt;Preferably has professional IT Certifications, such as: Microsoft 365 Certified: Modern Desktop Administrator Associate and\or Microsoft Certified: Azure Administrator Associate&lt;/li&gt;
&lt;li&gt;Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.&lt;/li&gt;
&lt;li&gt;Understanding of support tools, techniques, and how technology is used to provide IT services.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Personal Skills:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluent in written and spoken English.&lt;/li&gt;
&lt;li&gt;Self-motivated with the ability to work in a fast-moving environment.&lt;/li&gt;
&lt;li&gt;Able to work in a team and communicate effectively.&lt;/li&gt;
&lt;li&gt;Able to multi-task and adapt to changes quickly.&lt;/li&gt;
&lt;li&gt;Has an organised approach towards work.&lt;/li&gt;
&lt;li&gt;Adapts quickly to new technology.&lt;/li&gt;
&lt;li&gt;Attention to detail.&lt;/li&gt;
&lt;li&gt;Eager to work.&lt;/li&gt;
&lt;/ul&gt;

Systems Administrator

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Join the Team!

You can apply for any training or course that interests you, and we’ll review your request to see how we can support your development.

Training Initiatives

We offer the HSF Health Plan, providing affordable health cash benefits to help cover everyday medical expenses like dental, optical, and GP visits.

Health Plan

Enjoy the flexibility to start your day anytime between 7:00 and 8:30, and wrap up between 3:30 and 5:00 - just coordinate with your manager and your team! In order for us to offer this - it is important to note that sometimes it will require flexibility between the team to cover all company hours!

Flexible Working Hours

We provide a company phone after your probation passes successfully line to keep you connected and support your work needs.

Company Phone Line (After Probation)

We offer a company incentive plan where employees share a bonus pool if the company meets its financial goals. This plan rewards collective success, encouraging teamwork and aligning everyone’s efforts toward achieving our shared targets.

Company Incentive Plan

Enjoy bi-weekly breakfasts at the office—an opportunity to start your day with great food, connect with colleagues, and build team spirit.

Bi-weekly Breakfasts at the Office

Our quarterly team-building events are designed to strengthen collaboration, boost morale, and foster a positive work environment.

Quarterly Team Building Events

After completing probation, you’ll be eligible for an annual performance bonus of up to 10%, based on your review. This reward recognizes your contributions and encourages ongoing growth and excellence within the company.

All Job Openings at Eyetech Ltd