About This Job
About the Role
Eyetech Ltd is seeking a client-focused Managed Systems Advisor to join our Managed Services team. This role is ideal for a mid to senior-level professional who enjoys building strong client relationships and taking ownership of their overall technology experience.
You will act as the primary point of contact for assigned clients, ensuring their technology environments are effectively managed, risks are identified, improvements are recommended, and internal technical teams deliver the agreed outcomes. The role is focused on client success, technology alignment, and proactive service management rather than hands-on technical maintenance.
About Eyetech Ltd
At Eyetech, we help SME owners across Malta take technology off their worry list, so they can focus on running the business they set out to build — and protect the people and livelihoods that depend on it. We work with businesses who are ready to move on from reactive, firefighting IT, and we give them the structure, security, and expert guidance to get there — and stay there.
Established in 2002, our aim has never changed: to be the kind of IT partner businesses keep for decades, not years. Many of our clients have been with us for well over ten.
We believe deeply in four values:
- Standing by our team and our clients, always
- Adapting to change without hesitation
- Acting decisively when it matters
- Never settling — always striving to improve
If these values resonate with you, and you're driven by keeping businesses secure, efficient, and free to grow, this role may be the right next step in your career.
Key Responsibilities
- Build and maintain strong relationships with client stakeholders.
- Conduct regular reviews of client environments, identifying risks, opportunities, and improvement initiatives.
- Ensure technical maintenance, remediation, and project activities are completed by the appropriate internal teams.
- Coordinate with Service Support, Projects and Solutions teams to deliver a seamless client experience.
- Monitor client satisfaction and drive proactive engagement.
- Provide strategic guidance on security, infrastructure, cloud services, and technology roadmaps.
- Track and follow up on recommendations, open risks, and ongoing improvement plans.
- Maintain accurate client documentation, technology standards, and lifecycle information.
Required Skills & Qualifications
- Experience in Managed Services, Technical Account Management, Consulting, Customer Success, or a similar client-facing technology role.
- Broad understanding of Microsoft 365, cloud services, infrastructure, networking, and cybersecurity.
- Strong organisational and coordination skills.
- Ability to communicate technical concepts in business language.
- Experience managing multiple client relationships and priorities.
- Commercial awareness and ability to identify opportunities for technology improvement.
- Microsoft, ITIL, cybersecurity certifications are advantageous.
Client Ownership
You'll become the trusted technology advisor for a portfolio of clients, helping business owners make informed technology decisions that improve security, reduce risk, and support growth.
Working alongside our technical specialists, you'll take ownership of each client's technology journey, ensuring opportunities are identified, recommendations are implemented, and meaningful outcomes are delivered.
Success in this role is measured by client satisfaction, strategic improvements, risk reduction, and the long-term relationships you build, not simply by tickets closed or technical tasks completed.